Help centre

Quick answers about your account, downloads and installing your agent. Most questions are answered here in under a minute.

Getting started

What you get, how to build an agent and what happens after you download it.

Why some agents cost 1 download and others cost 3.

How to pick between ChatGPT, Claude, Gemini, Grok, Claude Code, Codex, OpenClaw and Hermes.

What a download is, what each thing costs, your free download, prices and how long downloads last.

Who takes the payment, where your receipt comes from and which cards work.

What to check if you paid but your balance hasn't changed.

When you can get your money back and how long it takes.

How email sign-in links work and what to do if one doesn't come.

Lost your zip or got a new computer? Re-downloads are free.

Get a copy of everything we hold about you, or close your account.

The most common install problem and the fix for each platform.

Plans, settings and file formats for skills on each platform.

Change a rule, a name or a skill yourself.

How to unzip your kit on a Mac, Windows PC, iPhone or Android.

The rules every kit ships with, and what KitMyAgent can and can't see.

How to reach us and what to include for the quickest answer.

Still stuck?

See the step-by-step install guides for each platform, the FAQ, or contact us. We usually reply within one working day.